Privacy Policy
Learn how AERONTOGEL protects your privacy and secures your data with enterprise-grade security measures and transparent practices.
π Last Updated: December 1, 2024
This privacy policy describes how AERONTOGEL collects, uses, and protects your information when you use our services.
Data Protection Commitment
Information We Collect
π Account Information
When you create an account, we collect necessary information such as username, email address, and contact details for service provision.
π Technical Data
We collect technical information including IP addresses, device information, browser type, and network performance metrics to optimize service delivery.
π Usage Analytics
Anonymous usage data helps us improve our services, including feature usage patterns, performance metrics, and service optimization.
How We Use Your Information
- Service Provision: To provide, maintain, and improve our 5G network services
- Security Enhancement: To monitor and protect against security threats and unauthorized access
- Performance Optimization: To analyze network performance and optimize service delivery
- Customer Support: To respond to inquiries and provide technical assistance
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Service Updates: To notify users about service changes, updates, and important information
Data Security Measures
AERONTOGEL implements enterprise-grade security measures to protect your data:
Data Retention & Deletion
Retention Periods
We retain different types of data for varying periods based on operational needs and legal requirements:
- Account Data: Retained while your account is active and for 30 days after deactivation
- Technical Logs: Retained for 90 days for security monitoring and troubleshooting
- Billing Information: Retained for 7 years as required by financial regulations
- Analytics Data: Retained for 2 years in anonymized form for service improvement
Data Deletion Rights
You have the right to request deletion of your personal data, subject to legal and operational requirements. Contact our privacy team to exercise this right.
Third-Party Services
We work with trusted third-party service providers for specific functions:
βοΈ Cloud Infrastructure
Secure cloud service providers for data storage and processing with strict data protection agreements.
π‘οΈ Security Services
Specialized security firms for threat monitoring, penetration testing, and security audits.
π Support Services
Customer support providers bound by confidentiality and data protection obligations.
International Data Transfers
As a global service provider, AERONTOGEL may transfer data across international borders. All such transfers comply with:
- GDPR requirements for EU data protection
- Standard Contractual Clauses where applicable
- Adequacy decisions for specific jurisdictions
- Industry-standard encryption during transfer
- Data localization requirements where mandated
Your Rights & Choices
You have the following rights regarding your personal data:
ποΈ Right to Access
Request access to the personal data we hold about you and information about how we use it.
βοΈ Right to Correction
Request correction of inaccurate or incomplete personal data.
ποΈ Right to Deletion
Request deletion of your personal data in certain circumstances.
βΈοΈ Right to Restriction
Request restriction of processing of your personal data in specific situations.
π€ Right to Portability
Receive your personal data in a structured, commonly used format.
π« Right to Object
Object to processing of your personal data for specific purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze service usage:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced functionality and personalization
- Analytics Cookies: Provide insights into website traffic and user behavior
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify users of significant changes through our website or direct communication.
π§ Contact Information
For privacy-related inquiries, data requests, or concerns, please contact our Privacy Team:
Email: [email protected]
Response Time: We aim to respond to all privacy inquiries within 30 days.
Legal Compliance
AERONTOGEL complies with applicable privacy laws and regulations including:
This comprehensive privacy policy reflects our commitment to protecting your data and maintaining the highest standards of privacy and security in all our operations.